Return and Refund Policy

At Helamis, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be unused, in its original condition, and returned with its original packaging and accessories where applicable. Proof of purchase or your order number is required.

Certain items may not be eligible for return where permitted by applicable law. If any exclusions apply, they will be communicated to you.

2. How to Request a Return

To initiate a return, email us at support@helamis.com with the following information:

• Your order number.

• The item you wish to return.

• The reason for the return.

• Photos, if the item is damaged, defective, or incorrect.

Please contact us before sending an item back. We will provide instructions and the applicable return address.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at support@helamis.com as soon as possible.

Please include your order number and clear photographs of the item and packaging. We will review your request and determine an appropriate solution, which may include a replacement or refund.

Your statutory consumer rights remain unaffected.

4. Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed within 14 days of approval and issued to your original payment method unless otherwise agreed or required by applicable law.

Your bank or payment provider may require additional time to make the funds available.

5. Return Shipping Costs

Unless your item is defective, damaged, incorrect, or applicable law requires otherwise, you are responsible for return shipping costs.

If the return results from our error or an item arrives damaged or defective, contact us before returning it so we can assist you.

Original shipping charges may not be refundable unless required by applicable law.

6. Exchanges

If you wish to exchange an item, please contact support@helamis.com. We will explain the available options based on product availability and the circumstances of your request.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped. If your order has already shipped, our return procedure may apply.

Any cancellation or refund will be handled in accordance with applicable law.

8. Contact Information

Helamis
Email: support@helamis.com
Phone: +1 (929) 287-1536
Address: 1209 Mountain Road Place Northeast, Albuquerque, NM 87110, United States